If the following questions don't address the problem, you can learn more about what happened and what to do next by reviewing any error messages that are displayed in Windows Update.
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Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
If an error has occurred, it will be displayed with an error code that you can use to search online for help.
Did you accept the Microsoft Software License Terms?
Install the update again and review and accept the license terms.
1.
Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
2.
Review any error messages.
3.
If an error message about license terms or cancelled updates is displayed, click Try again, and wait until you are prompted to review the license terms.
4.
Accept the license terms, and wait to see if the update is installed successfully.
If you need more free space on your hard disk, you might need to uninstall programs, delete your temporary Internet files, delete files that you don't use, or empty the Recycle Bin, and then try again to install updates.
You need to restore the update to the list of updates that Windows can offer, and then install it. Here's how:
1.
Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
2.
In the left pane, click Restore hidden updates.
3.
Select the update that you want to install, and then click Restore. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4.
Windows will automatically check for updates, and then prompt you to install the update that you restored and any new updates that might be available.
That's because a more recent update addresses the same problem as the update that you tried to restore. Windows will offer you the more recent update only.
If your computer is turned on during the next scheduled update, the updates will be installed. If new updates are ready to be installed, you can also install them before turning off your computer.
Some updates apply to files or services that Windows is using. These types of updates can't be installed while Windows is running so you should save your work, close any open programs, and then restart your computer to finish the update process.
You might need to revert to a previous version of the driver for that device. Check the manufacturer's website for a more recent version of the driver, or remove the driver and restart your computer. For help with these steps, see Update a driver for hardware that isn't working properly.
If Windows Update displays an error code or error message, search Help and Support using the error code or error message as your search terms. To include the latest Help content in your search, make sure that you’re searching Windows Help online. For more information, see Get the latest Help content.
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Go to the Discussions in Windows Update website to see if someone else has found a solution, or to request help from other Windows users.
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Go to the Windows Update Support Center
website to try to find more information about the error code or to request support by e‑mail.
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For troubleshooting problems with installing updates, go to this Microsoft Knowledge Base article on the Microsoft Help and Support website.
Help and Support search term: WindowsUpdate_dt000
Driver
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Driver
Software that enables hardware or devices (such as a printer, mouse, or keyboard) to work with your computer. Every device needs a driver in order for it to work.
Device
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Device
Any piece of equipment that can be attached to a network or computer, for example, printers, keyboards, external disk drives, or other peripheral equipment. These devices require special software (device drivers) to work with Windows.
Update
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Update
Additions to software that can prevent or fix problems, enhance the security of a computer, or improve a computer's performance.
Help and How-to
